Question 1

Do you guarantee investment returns?

Accepted Answer

No. No legitimate investment firm can guarantee returns. All investments carry risk, including the possible loss of principal.

Question 2

Why do I need to verify my identity?

Accepted Answer

Know Your Customer (KYC) and Anti-Money Laundering (AML) rules require us to confirm the identity of every client. Verification protects you from fraud and impersonation.

Question 3

What documents do you accept for verification?

Accepted Answer

A valid government-issued photo ID such as a passport, driver's license or national ID card, uploaded as a PDF, JPG or PNG file up to 5 MB.

Question 4

How is my information protected?

Accepted Answer

All traffic is encrypted with SSL. Identity documents are stored in private, access-controlled storage that only authorized compliance staff can review.

Question 5

How are your fees disclosed?

Accepted Answer

All fees are provided in writing in your client agreement before any account is funded, and itemized in every statement.

Question 6

How quickly will someone respond?

Accepted Answer

Live chat is monitored during business hours. Inquiries submitted through the contact form receive a response within one business day.

Question 7

Will Nexora ever ask for my password?

Accepted Answer

Never. Our staff will never request passwords, one-time codes or payment to unlock an account. Report any such request to us immediately.

Question 8

Can I request deletion of my data?

Accepted Answer

Yes, subject to legal record-keeping obligations. See our Privacy Policy for details on your data rights.

Questions, answered plainly.