Privacy Policy

This Privacy Policy explains how Nexora Investments and Support Group Company ("Nexora", "we", "us") collects, uses and protects your personal information.

Information we collect

• Contact details you provide through inquiries and live chat (name, email, phone).
• Identity verification data and documents submitted for KYC/AML compliance.
• Messages exchanged with our team through live chat.
• Technical data such as browser type and access times, used for security monitoring.

How we use information

• To respond to inquiries and provide requested services.
• To verify identity and meet anti-money-laundering and fraud-prevention obligations.
• To maintain records required by applicable law and regulation.

Legal basis (GDPR)

Where GDPR applies, we process data on the basis of your consent, performance of a contract, compliance with legal obligations, and our legitimate interest in preventing fraud.

Security

All data is transmitted over SSL/TLS encryption. Identity documents are stored in private, access-controlled storage. Administrative access requires authentication and administrative actions are logged.

Retention

We retain records only as long as necessary for the purposes above or as required by law, including record-keeping obligations under AML regulations.

Your rights

Depending on your jurisdiction, you may request access to, correction of, or deletion of your personal data, object to processing, or withdraw consent. Contact nexorasupportgroup@gmail.com to exercise these rights.

Sharing

We do not sell personal information. We share data only with service providers who support our operations under confidentiality obligations, or when required by law.

Contact

Questions about this policy may be sent to nexorasupportgroup@gmail.com.